Retirement Plan Administration Support Specialist
Aquila Software Group · Posted Nov 6, 2026
- Remote, United States
- Remote
- Full-time
Provide remote support to retirement plan administrators, troubleshooting software issues, testing changes, and sharing knowledge.
Responsibilities
- Respond to customer inquiries via phone, email, and ticketing system
- Navigate software functionality and explain results
- Investigate and resolve complex administration questions
- Document and communicate bug reports and enhancement requests
- Test and validate software fixes and regulatory updates
Requirements
- Nice to have: QKA
- Nice to have: QPA
- Nice to have: APA
- Nice to have: ERPA