- Guatemala City, Guatemala, Guatemala
- Senior
A senior-level role focused on managing the Order-to-Cash (C2C) collections process, leading a team, and driving process improvements through technology for French-speaking clients.
Responsibilities
- Ensure all Service Level Agreements are adhered to and provide high-quality service
- Promote teamwork and provide coaching and feedback to small/medium size teams
- Interact with Client Leadership at local and regional levels
- Analyze and redesign processes within the area of expertise
- Drive performance improvement by applying best in practice standards and innovative methodologies