Referso Jobs

Customer Experience Manager, Enterprise

NAVEX · Posted Nov 5, 2026

Open

Charlotte, North Carolina, United States
Hybrid
Full-time
$90K–$90K per year
5+ years

Customer Experience Manager, Enterprise

NAVEX · Posted Nov 5, 2026

Open

Charlotte, North Carolina, United States
Hybrid
Full-time
$90K–$90K per year
5+ years

Customer Experience Manager, Enterprise

NAVEX · Posted Nov 6, 2026

Open

Charlotte, North Carolina, United States
Hybrid
Full-time · Senior
$90K–$90K per year
5+ years

Apply with RefersoAI Apply on careers page

Own the experience for a portfolio of enterprise customers, ensuring consistent engagement and measurable value realization

Compensation

The starting pay for this role is $90,000 per annum with 10% MBO.

Responsibilities

Own the experience for a portfolio of enterprise customers, ensuring consistent engagement and measurable value realization
Build trusted advisor relationships with executive and senior stakeholders across customer organizations
Guide enterprise customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness
Serve as the central point of coordination across sales, product, services, support and leadership teams
Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities

Skills

Customer Success Customer Experience Account Management SaaS post-sales leadership Retention Expansion

Customer Experience Manager, Mid Market

NAVEX · Posted Nov 4, 2026

Open

Charlotte, North Carolina, United States
Hybrid
Full-time · Mid
$90K–$90K per year
5+ years

Apply with RefersoAI Apply on careers page

Own the experience for a portfolio of mid-market customers, ensuring consistent engagement and measurable value realization

Compensation

The starting pay for this role is $90,000 per annum with 5% MBO.

Responsibilities

Own the experience for a portfolio of mid-market customers, ensuring consistent engagement and measurable value realization
Build trusted advisor relationships with executive and senior stakeholders across customer organizations
Guide mid-market customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness
Serve as the central point of coordination across sales, product, services, support and leadership teams
Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities

Skills

Customer Success Customer Experience Account Management SaaS post-sales leadership Data-driven CX Customer health

Customer Experience Manager, Mid Market

NAVEX · Posted Nov 5, 2026

Open

Houston, Texas, United States
Full-time · Mid
$90K–$90K per year
5+ years

Apply with RefersoAI Apply on careers page

Own the experience for a portfolio of mid-market customers, ensuring consistent engagement and measurable value realization

Compensation

The starting pay for this role is $90,000 per annum with 5% MBO.

Responsibilities

Own the experience for a portfolio of mid-market customers, ensuring consistent engagement and measurable value realization
Build trusted advisor relationships with executive and senior stakeholders across customer organizations
Guide mid-market customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness
Serve as the central point of coordination across sales, product, services, support and leadership teams
Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities

Skills

Customer Success Customer Experience Account Management SaaS post-sales leadership Retention Expansion

Senior Customer Experience Manager

NAVEX · Posted Nov 6, 2026

Open

Charlotte, North Carolina, United States
Hybrid
Full-time · Senior
$115K–$115K per year
8+ years

Apply with RefersoAI Apply on careers page

Own the experience for a portfolio of strategic enterprise customers, ensuring consistent engagement and measurable value realization

Compensation

The starting pay for this role is $115,000 per annum with 10% MBO.

Responsibilities

Own the experience for a portfolio of strategic enterprise customers, ensuring consistent engagement and measurable value realization
Build trusted advisor relationships with executive and senior stakeholders across customer organizations
Guide enterprise customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness
Serve as the central point of coordination across sales, product, services, support and leadership teams
Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities

Skills

Customer Success Customer Experience Account Management SaaS post-sales leadership data-driven CX customer health

Senior Customer Experience Manager

NAVEX · Posted Nov 7, 2026

Open

Charlotte, North Carolina, United States
Hybrid
Full-time · Senior
$115K–$115K per year
8+ years

Apply with RefersoAI Apply on careers page

Lead enterprise customer experience, driving adoption, retention, and growth for strategic accounts.

Compensation

The starting pay for this role is $115,000 per annum with 10% MBO.

Responsibilities

Own the experience for a portfolio of strategic enterprise customers, ensuring consistent engagement and measurable value realization
Build trusted advisor relationships with executive and senior stakeholders across customer organizations
Guide enterprise customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness
Serve as the central point of coordination across sales, product, services, support and leadership teams
Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities

Skills

Customer Success Customer Experience Account Management SaaS post-sales leadership Data-driven CX Customer health

Senior Customer Experience Manager

NAVEX · Posted Nov 6, 2026

Open

Charlotte, North Carolina, United States
Hybrid
Full-time · Senior
$115K–$115K per year
8+ years

Apply with RefersoAI Apply on careers page

Lead enterprise customer experience, driving adoption, retention, and growth for strategic accounts.

Compensation

The starting pay for this role is $115,000 per annum with 10% MBO.

Responsibilities

Own the experience for a portfolio of strategic enterprise customers
Build trusted advisor relationships with executive and senior stakeholders
Guide enterprise customers through the full lifecycle
Serve as the central point of coordination across sales, product, services, support and leadership teams
Lead internal account strategy discussions

Skills

Customer Success Customer Experience Account Management SaaS post-sales leadership Data-driven CX Customer health Lifecycle analytics Executive communication

Customer Experience Manager, Enterprise

NAVEX · Posted Nov 5, 2026

Open

Charlotte, North Carolina, United States
Hybrid
Full-time · Senior
$90K–$90K per year
5+ years

Apply with RefersoAI Apply on careers page

Own the experience for a portfolio of enterprise customers, ensuring consistent engagement and measurable value realization

Compensation

The starting pay for this role is $90,000 per annum with 10% MBO.

Responsibilities

Own the experience for a portfolio of enterprise customers, ensuring consistent engagement and measurable value realization
Build trusted advisor relationships with executive and senior stakeholders across customer organizations
Guide enterprise customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness
Serve as the central point of coordination across sales, product, services, support and leadership teams
Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities

Requirements

Nice to have: AI readiness

Skills

data-driven CX customer health lifecycle analytics executive communication

Customer Experience Manager, Mid Market

NAVEX · Posted Nov 4, 2026

Open

Charlotte, North Carolina, United States
Hybrid
Full-time · Mid
$90K–$90K per year
5+ years

Apply with RefersoAI Apply on careers page

Own the experience for a portfolio of mid-market customers, ensuring consistent engagement and measurable value realization

Compensation

The starting pay for this role is $90,000 per annum with 5% MBO.

Responsibilities

Own the experience for a portfolio of mid-market customers, ensuring consistent engagement and measurable value realization
Build trusted advisor relationships with executive and senior stakeholders across customer organizations
Guide mid-market customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness
Serve as the central point of coordination across sales, product, services, support and leadership teams
Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities

Requirements

Nice to have: AI readiness

Skills

Customer Success Customer Experience Account Management SaaS post-sales leadership

Data-driven CX jobs

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