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Skill:Data-driven planning

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1–3 jobs· newest first

Head of Customer Experience
Talk360 · Amsterdam, Netherlands
€65K–€70KHybrid · Full-time · Manager
Creative Marketing Manager
Sony Music Entertainment Germany GmbH · Berlin, Germany
Full-time · Senior
Creative Marketing Manager
Sony Music Global Job Board · Berlin, Germany
Full-time · Senior

+10K new in the last hour

Head of Customer Experience

Talk360 · Posted Nov 6, 2026

Amsterdam, Noord-Holland, Netherlands
Hybrid
Full-time · Manager
€65K–€70K per year
3–5 years

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Turn Support into a Key Driver of Customer Retention through AI, automation, and product improvements, leading a remote team of support agents.

Compensation

65,000-70,000 all-in gross per year

Responsibilities

Lead and coach a fully remote team of 5 to 6 agents
Drive adoption of the Fin AI agent with the Automation Specialist
Build a personalised support experience
Build a structured Voice of Customer process
Challenge the company on customer focus and be a close sounding board to the COO

Requirements

Nice to have: B2B support
Nice to have: Intercom
Nice to have: Fin

Skills

leading a support team B2C support AI-driven or automation-first support quality standards setting data-driven planning technical troubleshooting communication Intercom Fin

Benefits

€1,500 annual personal development budget
access to company-wide training sessions
Company laptop
Monthly phone allowance
Commuting allowance

See full job description

Creative Marketing Manager

Sony Music Entertainment Germany GmbH · Posted Nov 3, 2026

Berlin, Germany
Full-time · Senior
5+ years

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Lead creative marketing initiatives for singles and albums in the German music market, managing content strategy, production, and team coordination.

Responsibilities

Develop and execute creative marketing campaigns
Plan and produce audiovisual content
Coordinate with artists, A&R, and promotion teams
Manage production schedules and budgets
Analyze campaign performance and recommend improvements

Skills

Creative marketing Storytelling Data-driven planning Social media strategy Content creation Audiovisual production Project management Photo/video shooting Editing Networking

Creative Marketing Manager

Sony Music Global Job Board · Posted Nov 3, 2026

Berlin, Germany
Full-time · Senior

Apply with RefersoAI Apply on careers page

Lead creative marketing initiatives for singles and albums in the German music market, developing and executing cross-platform content strategies and managing production teams.

Responsibilities

Develop and execute creative marketing campaigns for national artists
Plan and prioritize projects independently
Integrate storytelling with data-driven planning
Define look & feel, visual CI, and channel strategy
Create social-first campaigns targeting platform-specific audiences

Skills

Creative marketing Storytelling Data-driven planning Social media strategy Content strategy Audiovisual content creation Image editing Video editing Project management Communication

Image editing software

Video editing software

Benefits

ÖPNV subsidy
Job bike
Sport subscription
Flexible hours
Home office

See full job description

Image editing software

Video editing software

Benefits

Public transport subsidy
Job bike
Sport subscription
Flexible working hours
Home office

See full job description