- Dublin, Leinster, Ireland
- Full-time · Senior
Lead Technical Support Specialist providing Tier‑3 escalation, cloud and DEMS management, and regional technical leadership for Motorola Solutions’ Body‑Worn Camera team.
Responsibilities
- Oversee day‑to‑day administration, architecture, availability, and performance of the Digital Evidence Management System (DEMS) and underlying Cloud Infrastructure (AWS).
- Lead and maintain integrations between DEMS, Body‑Worn Camera systems, and core Customer applications.
- Manage enterprise‑level user administration, role‑based access control (RBAC), security groups, user provisioning, and audit policy enforcement across the entire Customer ecosystem.
- Provide technical direction, escalation support, and guidance to the regional support staff deployed across regional offices.
- Serve as the primary escalation point for complex technical issues, interfacing directly with Motorola Product Engineering and global Support Desks to maintain system availability within strict SLAs.
Requirements
- Bachelor’s degree or Higher Diploma (NFQ Level 7/8 or equivalent) in Information Technology, Computing, Systems Administration, or equivalent hands‑on enterprise support experience.