The Bilingual Account Resolution Specialist resolves customer delinquency through negotiation and problem-solving, while strictly adhering to and demonstrating knowledge of company, state, and federal guidelines.
The expected base pay range for this position is from $22.43 to $23.93 plus additional bonus opportunity resulting in an expected total annual compensation of $42,000 to $60,000. Top performers have the potential to earn between $50,000 and $60,000 annually.
- Perform account reviews and audits of severely delinquent accounts for proper action and resolution
- Perform an average of 100 outbound calls daily to collect on past due mortgage payments, resolve delinquency, identify loss mitigation opportunities, and address customer concerns
- Service a portfolio of 1,700-2,000 accounts, by assisting borrowers with mortgage-related questions and inquiries
- Perform outbound email communication with customers
- Analyze Debt and income information to set-up and review payment plans
- High School diploma or equivalent
- Nice to have: Collections experience
- Nice to have: Call Center experience
- Nice to have: Loan Servicing experience