Serve as the primary point of contact for Tier 1 HR support, addressing a wide range of associate inquiries across core HR functions, processes, and policies.
Compensation
Pay Range: $20-22/Hour on W2/C2C (All Inclusive)
Responsibilities
Provide accurate, timely responses to HR questions using the Deskpro case management system
Collaborate with HR leaders to escalate and resolve complex or specialized issues
Perform data validations and support resolution of system or process issues
Review and approve job descriptions for alignment with Job Architecture standards
Provide technical support on Desktop and Mobile Productivity Tools and end user connectivity for local and remote users
Locations (2)
Toronto, Ontario, Canada
Ontario, Canada
Responsibilities
Provide technical support on Desktop and Mobile Productivity Tools (MS Office Applications, Web Browsers, OS) and end user connectivity
Assist with roll outs and troubleshooting of new technology including PC hardware and accessories, mobile phones, tablets, printers, networking and workstation configurations
Apply security patches and updates on O/S and applications on workstations, including endpoint software
Perform tasks such as Moves, Asset Refresh, Install, De-install, Re-image, Evaluation, and Testing
Develop, maintain and update systems support knowledge base documentation for supported systems, including hardware and software inventory
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