- Manila, Philippines
- Full-time
Provide first point of contact for Recreation Management Service, Application, and Infrastructure issues, managing incidents and requests lifecycle.
Responsibilities
- Provide first and single point of contact for Recreation Management Service, Application, and Infrastructure related issues
- Respond to incoming Requests and Incidents via phone, email, and the DSD ticketing system
- Gather all pertinent information, gain an understanding of impact, and perform troubleshooting
- Identify and provide workarounds as needed and assign to specialized Recreation Management Technical groups
- Serve as the Incident and Request Manager of assigned tickets