Review, analyze, and process all incoming dispute documentation and general correspondence and assign the correct work case type classification.
Responsibilities
Processing various documents received from multiple sources and performing extensive research to ensure accurate routing
Processing in various work queues within association platform and preparing documents for scanning and distribution
Evaluating and analyzing incoming cardholder correspondence and supporting documentation on dispute cases for completeness and identifying classification
Requesting additional information from the cardholder when necessary
Analyzing and offering process changes to workflow to support company efficiency strategies and goals
Requirements
High School Diploma or GED
Nice to have: Customer service
Nice to have: Credit card fraud dispute experience
Provides daily leadership and technical support for the Bank’s deposit operations and payment services, coordinating training, reviews, reporting, process improvements, and system changes.
Locations (2)
Itasca, Illinois, United States
Roselle, Illinois, United States
Responsibilities
Coordinate daily assignments and coverage
Monitor completion of critical daily, periodic, and end‑of‑day activities
Serve as a resource for the Deposit Operations Specialists on complex or escalated operational issues
Coordinate with the Deposit Operations Manager on the department’s response to suspected fraud, unusual transactions, and significant account discrepancies
Perform assigned secondary reviews of transactions, reconciliations, account maintenance, and exception processing
Requirements
High school diploma or GED equivalency
Associate or bachelor’s degree in business, finance, accounting, or a related field
Nice to have: Accredited ACH Professional (AAP)
Nice to have: Accredited Payments Risk Professional (APRP)
Deposit Operations Specialist III – Team LeadITASCA BANK & TRUST Company · Itasca, US+1 more