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Analyst, Enterprise Service Desk

ABACUS · Posted Nov 5, 2026

New York, New York, United States
On-site
Full-time · Associate
Competitive compensation.
3+ years

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The Enterprise Service Desk Analyst is a client-facing technical support role responsible for triaging, troubleshooting, resolving, and accurately escalating client and system-generated support requests.

Responsibilities

Serve as an initial point of contact for client and system-generated support requests.
Provide white-glove technical support via phone, email, and remote support sessions.
Communicate clearly and proactively with clients, IT Managers, Client Executives, and internal teams.
Set appropriate expectations with clients regarding issue status, next steps, and escalation path.
Triage, prioritize, and manage assigned tickets in accordance with published processes and escalation guidelines.

Requirements

Associate degree in a technology-related field or equivalent combination of education and work experience
Nice to have: Citrix
Nice to have: VMware
Nice to have: backup technologies
Nice to have: VoIP

Skills

Microsoft 365 Active Directory Entra ID Windows workstations

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