Lead the technical side of a four‑week discovery into service‑desk and chatbot options, assessing Microsoft Power Platform capabilities and designing secure, scalable solutions for UK government environments.
Responsibilities
Set the technical architecture approach and decision framework for the discovery
Assess Power Platform and related Microsoft capabilities for form intake, workflow, queue management, service levels, dashboards, chatbot interactions and escalation
Evaluate Power Apps, Power Automate, Dataverse, Power Pages, Power BI, Dynamics 365 Customer Service and Microsoft Copilot Studio where appropriate
Assess integration options with identity and access management, content, document, notification and reporting services
Define the data model for requests, users, documents, queues, statuses, service levels, approvals, escalation and audit history
Senior Solution Architect responsible for technical design, architecture, and implementation of the STAAND platform built on Microsoft Dynamics 365 and Power Platform in a government cloud environment.
Responsibilities
Own architecture, security design, AI engineering, and platform-release change cadence for STAAND
Configure, code, prototype, review, and troubleshoot platform components
Serve as technical voice to executive leadership, product team, Microsoft, and federal partners
Requirements
Bachelor’s degree in IT, related field, or equivalent experience
Lead the technical side of a four‑week discovery into service‑desk and chatbot options on Microsoft Power Platform.
Responsibilities
Set the technical architecture approach and decision framework for the discovery.
Assess Power Platform and related Microsoft capabilities for form intake, workflow, queue management, service levels, dashboards, chatbot interactions and escalation.
Evaluate Power Apps, Power Automate, Dataverse, Power Pages, Power BI, Dynamics 365 Customer Service and Microsoft Copilot Studio where appropriate.
Assess integration options with identity and access management, content, document, notification and reporting services.
Define the data model for requests, users, documents, queues, statuses, service levels, approvals, escalation and audit history.
Lead the design, configuration and development of Power Platform prototypes and proofs of concept for UK government departments.
Responsibilities
Lead the design, configuration and development of discovery prototypes
Turn prioritised requirements into a focused technical backlog
Design prototype solution structure, data model, components and standards
Build or direct build of structured request intake form, service-desk queues, agent views, request statuses, service level and deadline tracking, dashboards and reporting, approval and escalation workflows, and a chatbot or guided interaction
Implement automated checks for content quality and submission completeness
Requirements
Nice to have: Microsoft Copilot Studio
Nice to have: Power Platform ALM
Nice to have: Power Platform Developer Associate certification
The D365 CE Functional Consultant gathers requirements, documents business processes, configures Dynamics 365 CE and Power Platform capabilities, supports testing and training, and helps clients adopt practical CRM/CX solutions.
Compensation
Our compensation plan offers one of the best bonus structures in the industry.
Responsibilities
Participate in discovery and design sessions to capture business requirements, current-state process issues, future-state process needs, user stories, acceptance criteria, and configuration decisions.
Configure D365 CE and Power Platform features including model-driven apps, tables, forms, views, dashboards, business rules, business process flows, queues, routing, security roles, and basic automation.
Support Sales, Customer Service, Field Service, Customer Insights, and related CE/CX capabilities depending on project scope and specialization.
Prepare functional design documents, process flows, configuration workbooks, test scripts, training materials, and user adoption content.
Maintain requirements traceability from discovery notes to user stories, functional design decisions, configuration workbooks, test scripts, UAT outcomes, and training/adoption materials.
The D365 CE Senior Functional Consultant gathers requirements, documents business processes, configures Dynamics 365 CE and Power Platform capabilities, supports testing and training, and helps clients adopt practical CRM/CX solutions.
Compensation
Our compensation plan offers one of the best bonus structures in the industry.
Responsibilities
Participate in discovery and design sessions to capture business requirements, current-state process issues, future-state process needs, user stories, acceptance criteria, and configuration decisions.
Configure D365 CE and Power Platform features including model-driven apps, tables, forms, views, dashboards, business rules, business process flows, queues, routing, security roles, and basic automation.
Support Sales, Customer Service, Field Service, Customer Insights, and related CE/CX capabilities depending on project scope and specialization.
Prepare functional design documents, process flows, configuration workbooks, test scripts, training materials, and user adoption content.
Maintain requirements traceability from discovery notes to user stories, functional design decisions, configuration workbooks, test scripts, UAT outcomes, and training/adoption materials.
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