Technical Architect (Power Platform)
scrumconnect · Posted Nov 6, 2026
- Newcastle upon Tyne, Tyne and Wear, United Kingdom
Lead the technical side of a four‑week discovery into service‑desk and chatbot options on Microsoft Power Platform.
Responsibilities
- Set the technical architecture approach and decision framework for the discovery.
- Assess Power Platform and related Microsoft capabilities for form intake, workflow, queue management, service levels, dashboards, chatbot interactions and escalation.
- Evaluate Power Apps, Power Automate, Dataverse, Power Pages, Power BI, Dynamics 365 Customer Service and Microsoft Copilot Studio where appropriate.
- Assess integration options with identity and access management, content, document, notification and reporting services.
- Define the data model for requests, users, documents, queues, statuses, service levels, approvals, escalation and audit history.
Requirements
- Nice to have: Dynamics 365 Customer Service
- Nice to have: Microsoft Copilot Studio
- Nice to have: Azure services
- Nice to have: Microsoft Entra ID
- Nice to have: Power BI