- Remote, Canada
- Remote
- Temporary · Entry
Monitor client transaction and provide a wonderful client experience while mitigating fraud losses to CIBC & Simplii Financial customers through investigation and analysis.
Responsibilities
- Monitor client transactions and mitigate fraud losses
- Identify, analyze and conduct investigations of client transactions through debit cards, ATMs, and over the counter (OTC) deposits
- Exercise decision making skills while reviewing customer’s profiles, transactions, banking history, and cheque images
- Compile data and investigate alerts/referrals to make recommendations
- Accurately document all actions taken in databases
Requirements
- Nice to have: COINS/ECIF
- Nice to have: PRM
- Nice to have: RCM
- Nice to have: Netquery
- Nice to have: Webview