- South Jordan, Utah, United States
- 4+ years
The Access Informaticist – Care Navigation serves as a key liaison between operational, clinical, and technical teams to optimize and maintain information systems that support patient access, communication, and care coordination.
Responsibilities
- Support implementation, testing, and optimization of voice and digital communication technology used in patient access and clinical operations
- Coordinate intake and evaluation of new digital tools, system features, and technology initiatives
- Serve as a liaison between operational teams, IT, and vendors to resolve system issues
- Analyze and translate operational needs into system requirements and configurations
- Participate in system build, workflow mapping, and testing
Requirements
- Bachelor’s degree in Health Informatics, Healthcare Administration, Information Systems, or a related field
- Nice to have: Epic applications (such as Cheers, Hello World, or similar patient engagement tools)
- Nice to have: telephony or digital communication platforms (Avaya, Verint, or CCaaS systems)
- Nice to have: certification or coursework in Health Informatics, Epic, or ITIL
- Nice to have: experience with data visualization or process improvement methodologies