- Troy, Michigan, United States
- Hybrid
- Full-time · Associate
- $19–$24 per hour
Compassionate, confident, resourceful, and highly organized Case Specialist to support the Social Security department, providing practical case support, reducing routine workload, and strengthening client follow-through.
Compensation
$19-$24/hr
Responsibilities
- Respond to and return calls from existing Social Security clients regarding routine questions, updates, and assigned follow-up needs
- Monitor assigned outstanding client callbacks
- Handle defined routine needs such as general case-status questions, address or phone-number changes, new medical-provider information, and other approved administrative updates
- Explain available information and general process steps in plain language without providing legal advice or promising outcomes
- De-escalate frustrated, emotional, or demanding callers
Requirements
- Nice to have: SSDI/SSI case-management experience
- Nice to have: Prevail
- Nice to have: Chronicle/Electronic Record
- Nice to have: Bilingual Arabic/English