- Girona, Catalonia, Spain
- Temporary · Entry
- 0–1 years
This role involves developing expertise in B2B/B2C Sales, managing customer requests, troubleshooting, and handling escalations and complaints within agreed service levels.
Responsibilities
- Log customer requests, troubleshooting, and information to ensure proper documentation.
- Monitor and track incident resolution within the agreed service levels.
- Develop and maintain knowledge of customers and their specific business environments.
- Identify root causes for customer dissatisfaction and recommend solutions to enhance overall satisfaction.
- Manage and resolve customer queries, handling escalations and complaints of dissatisfied customers.
Requirements
- Bachelor's Degree
- Nice to have: Communication skills
- Nice to have: Conflict resolution
- Nice to have: Active listening
- Nice to have: Time management