- Chicago, Illinois, United States
- Manager
Lead Cresset's End User Computing organization, owning desktop engineering, help desk, endpoint lifecycle, collaboration technologies, Microsoft 365, SaaS delivery, executive support, and digital employee experience across a cloud-first wealth management environment.
Responsibilities
- Lead Desktop Engineering, Help Desk and End User Computing teams.
- Develop enterprise endpoint strategy for Windows, macOS, Intune, Autopilot and endpoint lifecycle.
- Own Microsoft 365, Teams, Zoom, Box and employee collaboration technologies.
- Establish SLAs, KPIs and service excellence metrics.
- Drive automation, self-service and AI-enabled service desk capabilities.