We are seeking a seasoned Senior Salesforce L3 Support Engineer with 7–8 years of dedicated experience in production support to join our technical operations team. In this role, you will act as the final tier of technical escalation, responsible for the stability, performance, and integrity of our complex Salesforce ecosystem. You will lead the resolution of high-impact incidents and drive long-term platform improvements.
Responsibilities
Investigate and resolve critical, high-complexity production incidents that have bypassed L1/L2 teams, including deep-dive analysis of code, integration failures, and performance bottlenecks
Lead post-incident reviews, perform thorough RCA for recurring issues, and implement robust, long-term technical fixes
Debug and refactor complex Apex classes, Triggers, Lightning Web Components (LWC), and advanced Flows to ensure adherence to Salesforce best practices and governor limits
Manage and troubleshoot complex enterprise-level integrations (REST/SOAP/Middleware) between Salesforce and external systems
Provide mentorship to junior support staff and act as a bridge between the business, development teams, and system architects
Requirements
Nice to have: Salesforce Certified Platform Developer I
Nice to have: Salesforce Certified Platform Developer II
Nice to have: Salesforce Certified Platform App Builder
Nice to have: Salesforce Certified Administrator
Nice to have: Salesforce Certified Advanced Administrator
Execute and monitor end-to-end backup, restore, and data recovery routines
Carry out daily operational procedures and scheduled tasks
Participate in Disaster Recovery testing and business continuity drills
Manage physical media logistics
Requirements
Degree, technical diploma, or equivalent practical knowledge in Information Technology, Computer Science, Telecommunications, or a related discipline.
Nice to have: Previous internship, apprenticeship, or up to 2 years of experience in IT Operations, a Network Operations Center (NOC), Service Desk, or Infrastructure Support
Nice to have: Hands-on exposure to enterprise monitoring, backup, storage, or disaster recovery tooling
Nice to have: Working familiarity with Linux, Windows Server, IBM i (AS/400), or Mainframe platforms
Nice to have: Understanding of ITIL best practices and service desk ticketing workflows
Perform information systems security (ISS) monitoring and event detection for FAA National Airspace System (NAS) assets, including event correlation and risk determination.
Responsibilities
Perform information systems security (ISS) monitoring and event detection for FAA National Airspace System (NAS) assets
Monitor numerous sources of collected security data including system security event logs, IP data flows, IDS alerts, and performance monitoring
Coordinate with other NAS monitoring entities to obtain all required event information and full situational awareness
Perform security event correlation and risk determination functions to define event response needs
Perform NAS system security event response functions
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