Responsable de verificar y certificar la calidad del enlace en servicios de Internet por fibra óptica, brindando soporte remoto a los técnicos de campo.
Responsibilities
Brindar soporte técnico remoto a instaladores de campo durante la instalación o soporte de servicios de fibra óptica.
Certificar el correcto funcionamiento del servicio verificando niveles, parámetros técnicos y configuraciones en línea.
Realizar configuraciones lógicas en plataformas de gestión (iMaster NCE) para equipos como ONT/ONU/MDU, Switches, Media Converter, Transceiver, entre otros.
Ejecutar altas, bajas y modificaciones de cuentas y equipos en Siebel y plataformas internas.
Procesar y gestionar cambios de domicilio, mudanzas y migraciones de clientes entre diferentes tipos de conexión.
Requirements
Estudiante universitario en carreras como Ingeniería Informática, Análisis de Sistemas, Redes o afines
Design, dimension, and optimize MTNN’s FTTH Core (Data & Voice) network architecture and capacity, support planning and deployment of new solutions, conduct feasibility studies, and maintain network modeling tools.
Responsibilities
Design and dimension the FTTH Core (Data & Voice) network
Support planning and design of FTTH Core architecture
Implement optimal network topology for FTTH Core platforms
Plan evolution of Data/voice solutions
Provision network capacity for FTTH Core elements
Requirements
First Degree in Electrical, Electronics, Computer, Systems Engineering or any relevant science courses
Central role in fiber-optic expansion projects (FTTH), involving analyzing and clarifying reasons for delays, coordinating appointments with customers and providers, and ensuring data maintenance in IT systems.
Compensation
attraktive Praktikumsvergütung
Responsibilities
Analysis and clarification of reasons for delays
Coordinate appointments with customers and service providers
Ensure reliable data maintenance in IT systems
Resolve delays quickly
Ensure customers are connected to the high-speed fiber optic network
Requirements
Kommunikationswissenschaften
comparable degree program
Gap Year
Nice to have: Practical experience in customer service
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