- Harrogate, England, United Kingdom
- Senior
- £30K–£34K per year
- 3+ years
Senior Customer Service Representative supporting EMEA customer service function, resolving complex inquiries and ensuring service standards.
Compensation
Salary range: £30,000–£34,000, DOE.
Responsibilities
- Respond to and resolve inquiries via email, social media, and physical mail
- Resolve high-priority customer inquiries and provide solutions
- Monitor and respond to Feefo product and service reviews
- Track issues through resolution and identify recurring problems
- Process replacement orders for parts and products, manage Salesforce Price Book, oversee replacement part inventory
Requirements
- Nice to have: additional European language skills
- Nice to have: experience with Salesforce
- Nice to have: Shopify
- Nice to have: Oracle
- Nice to have: Feefo