Coordinate and optimize field service operations to deliver a safe, efficient, and exceptional customer experience.
Compensation
The hourly rate for this position is $20.00 - $24.00 per hour.
Responsibilities
Schedule, coordinate, and monitor service technician activities, including installations, maintenance, repairs, inspections, compliance work, and emergency service calls.
Manage technician schedules to optimize workforce utilization, travel efficiency, customer responsiveness, and service productivity.
Proactively maintain a forward-looking service schedule, identifying capacity constraints and recommending solutions to minimize backlog and service delays.
Coordinate with customers to schedule appointments, confirm service details, and ensure readiness for scheduled work.
Serve as the primary point of contact for service-related customer inquiries, requests, and concerns.
A Dispatch Specialist for a dynamic HVAC business managing appointment setting, client communications, scheduling, and administrative tasks like invoicing.
Compensation
$20.00 - $25.00/hr
Responsibilities
Set up appointments and manage client communications
Take payments and handle necessary paperwork
Coordinate scheduling and communicate effectively with technicians
Prepare quotes and order necessary parts
Manage invoicing and accounts payable for ordered parts
The Service Operations Planning Manager will lead global planning and work management across e-STORAGE’s service operations in the Americas, Europe, and APAC.
Locations (2)
Kitchener, Ontario, Canada
Ontario, Canada
Compensation
Compensation: $100,000 - $120,000 + annual bonus
Responsibilities
Lead and develop global planning and service coordination teams across the Americas, Europe, and APAC, ensuring consistent execution and collaboration across regions
Define, standardize, and improve service planning workflows for preventive maintenance, corrective maintenance, service events, work orders, spares coordination, procurement requests, and reporting
Support CMMS rollout and adoption by developing standard work order structures, required data inputs, workflow requirements, and process documentation
Partner with Service Directors, LTSA Managers, and regional teams to improve visibility into maintenance planning, work order progress, job completion, service performance, and operational risks
Lead global planning and service coordination across e-STORAGE’s service operations in the Americas, Europe, and APAC.
Locations (2)
Kitchener, Ontario, Canada
Ontario, Canada
Compensation
$100,000 - $120,000 + annual bonus
Responsibilities
Lead and develop global planning and service coordination teams across the Americas, Europe, and APAC
Define, standardize, and improve service planning workflows for preventive maintenance, corrective maintenance, service events, work orders, spares coordination, procurement requests, and reporting
Support CMMS rollout and adoption by developing standard work order structures, required data inputs, workflow requirements, and process documentation
Partner with Service Directors, LTSA Managers, and regional teams to improve visibility into maintenance planning, work order progress, job completion, service performance, and operational risks
Establish consistent request and escalation processes for service-related needs, including POs, spares, RMAs, and other operational support requirements
Lead the vision, strategy, performance, and transformation of the global service organization supporting Werfen's Acute Care Diagnostics and Hemostasis businesses.
Compensation
The annual base salary range for this role is currently $180,000 to $225,000.
Responsibilities
Develop and execute a comprehensive global service strategy aligned with Werfen's growth objectives
Lead the implementation of strategic initiatives emerging from the Global Service Workshop
Define and drive a roadmap to modernize service delivery through digital technologies, connected instruments, predictive analytics, remote diagnostics, knowledge management, and automation
Establish service as a strategic differentiator and competitive advantage for Werfen
Drive a culture of continuous improvement focused on operational excellence, customer outcomes, and employee engagement
Requirements
Bachelor's Degree in Engineering, Business, Life Sciences, Medical Technology, or related field
MBA or advanced degree preferred
Nice to have: Lean Six Sigma certification
Nice to have: Continuous Improvement certification
Establish consistent request and escalation processes for service-related needs, including POs, spares, RMAs, and other operational support requirements
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