- Doral, Florida, United States
- Senior
- $175K–$190K per year
- 12+ years
Strategic executive responsible for championing the customer perspective across the organization and shaping and delivering a best‑in‑class customer experience across Link’s enterprise-wide industrial real estate portfolio.
Compensation
$175,000 - $190,000 represents the presently anticipated base compensation pay range for this position at Link. Actual pay may vary based on various factors, including but not limited to location and experience.
Responsibilities
- Design and implement enterprise-wide strategies for a consistent, impactful customer experience across all touchpoints and channels throughout the customer lifecycle.
- Map, architect, and continuously refine the customer journey in partnership with Operations, lead CX pilots that test, validate, and scale new experience concepts into repeatable, operationalized programs, identifying and resolving gaps that reduce friction and drive loyalty.
- Own customer and vendor operational communications, and oversee enablement programs and training across the enterprise – including Link Way, CX Champions, and the CX Allowance.
- Oversee the delivery of white-glove, high-touch service for our high-value Focus Customers while providing digital-first omnichannel support across all customer segments and digital products.
- Support the scaling of CX and customer intelligence through digital tools and platforms, including but not limited to Link+, FieldIQ, chatbot, call center and messaging.
Requirements
- Bachelor’s degree in Business, Psychology, Marketing, Communication, or a related field