- Remote, United States
- Remote
- Full-time · Mid
The Customer AI & Automation Engineer designs, builds, tests, and operates the workflows, integrations, and AI agents that power customer journeys across Salesforce, HubSpot, Pendo, enablement and product signals.
Compensation
Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options).
Responsibilities
- Build and maintain customer lifecycle workflows across HubSpot, Salesforce, Pendo, and connected customer systems.
- Design and operationalize AI agents for journey operations, signal detection, next-best-action recommendations, support guidance, and customer insight.
- Translate requirements from Lifecycle Strategy, Customer Success, Support, SE, Product, Enablement, and Marketing into scalable automation and orchestration logic.
- Automate account health preparation, technical success plan updates, recurring health checks, action tracking, and customer review preparation.
- Support technical account oversight, deployment and adoption reviews, product utilization analysis, technical risk identification, and follow-through on customer actions.
Requirements
- Nice to have: multi-model agent environments
- Nice to have: customer lifecycle
- Nice to have: digital customer success
- Nice to have: customer marketing
- Nice to have: B2B SaaS