Front Office / Guest Service Supervisor responsible for overseeing front desk operations, providing courteous service, and ensuring financial profitability.
Responsibilities
Greet, check‑in and check‑out guests
Assist with scheduling, hiring and training front desk employees
Monitor, coach and evaluate guest service representatives and night auditors
Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation
Obtain necessary information for room reservations and follow rate‑quoting scenario
Guest Services Supervisor responsible for front desk operations, reservations, guest inquiries, and team coordination to ensure high service standards and revenue optimization.
Responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Requirements
High School diploma or equivalent required
Nice to have: Customer Services experience preferred
Provide attentive, courteous and efficient service to guests during check‑in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Requirements
High School diploma or equivalent
Nice to have: Experience in a hotel or related field
Guest Services Supervisor responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service to all guests, maximizing room revenue and occupancy.
Responsibilities
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario
Monitor all VIP and special guest requests
Review Front Office log and Trace File daily
Fully comprehend and operate all relevant aspects of the Front Desk computer system
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
Responsible for providing attentive, courteous and efficient service to all guests during check‑in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in‑house groups.
Be aware of closed out and restricted dates.
Requirements
High School diploma or equivalent
College coursework in related field helpful
Nice to have: College coursework in related field
Nice to have: Experience in a hotel or related field
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Requirements
High School diploma or equivalent
College course work in related field
Nice to have: Experience in a hotel or related field
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met.
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Requirements
High School diploma
College course work in related field helpful
Nice to have: Experience in a hotel or a related field
Responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Requirements
High School diploma or equivalent
Nice to have: College coursework in related field
Nice to have: Experience in a hotel or related field
Hotel Front Office SupervisorNewThink Hospitality · Miami Beach, US
Guest Services SupvHighgate Hotels · Woodbridge, US