Digital Media Senior Associate - Customer Support (Titanium/Gold) - M&A Std
Google Operations Center · Posted Aug 6, 2026
- Associate
- 2+ years
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together.
Responsibilities
- Support Account Managers/ Customers with their advertising technical issues resolution on email/chat/phone/VC channels
- Provides prompt and efficient service to Customers and Account Managers including appropriate escalation of customer’s issues
- Troubleshoot and resolve issues related to Google Analytics Premium
- Maintains acceptable performance metrics such as customer satisfaction, quality, productivity, first contact resolution, speed of response and attendance
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
Requirements
- Minimum BA/BS degree or equivalent practical experience with a strong academic record
- Nice to have: HTML
- Nice to have: JavaScript
- Nice to have: SQL queries