Lead and participate in the introduction and implementation of new technologies and frameworks including SaaS based digital experience platforms, headless architecture, edge computing and Gen AI
Work closely with marketing to create compelling omnichannel experiences and drive customer adoption, engagement, personalization and analytics
Develop project deliverables, proof-of-concepts, and pilot new technologies
Ensures quality code delivery from self, team members and vendors, including code review, verification against best practice, and quality testing
Assisting in the architecture of web and mobile applications
Requirements
Bachelor’s or master’s degree in computer science, Engineering or Information Technology
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together.
Responsibilities
Support Account Managers/ Customers with their advertising technical issues resolution on email/chat/phone/VC channels
Provides prompt and efficient service to Customers and Account Managers including appropriate escalation of customer’s issues
Troubleshoot and resolve issues related to Google Analytics Premium
Maintains acceptable performance metrics such as customer satisfaction, quality, productivity, first contact resolution, speed of response and attendance
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
Requirements
Minimum BA/BS degree or equivalent practical experience with a strong academic record
Own the design and evolution of packaged or SaaS solutions, overseeing configuration, integrations, and releases, setting platform standards to ensure stability, performance, and alignment with business and vendor constraints.
Locations (2)
Mumbai, Maharashtra, India
Bengaluru, Karnataka, India
Responsibilities
Own the design and continuous improvement of packaged or cloud-based solutions
Manage configuration, oversee system integrations, and coordinate release activities
Set and maintain platform standards for stability and performance
Collaborate with stakeholders to drive platform evolution
Lead development and implementation of best practices to enhance reliability and scalability
Maintain and enhance the ServiceNow platform for the USPS Office of the Inspector General, ensuring health, performance, and reliability while configuring applications, managing access, providing support, and leading technical initiatives.
Responsibilities
Maintain the health, performance, and reliability of the ServiceNow platform.
Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
Provide technical support and issue resolution, ensuring minimal disruption to IT services.
Monitor system logs and performance, proactively identifying and addressing potential issues.
Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Responsibilities
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to gather requirements and translate them into technical designs.
Maintain and update existing software components to improve functionality and performance.
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