Sr Principal Customer Engineer / Architect - Prisma AI Security
Palo Alto Networks · Posted Oct 29, 2026
- Bangalore, Karnataka, India
- On-site
- Full-time · Principal
- 12+ years
Senior Principal Customer Engineer / Architect focused on Prisma AI Security, leading support, automation, and roadmap influence for AI security products.
Responsibilities
- Partner with Engineering, SRE, DevOps, Product, and backend Developers to define supportability, telemetry, and usability requirements.
- Leverage LLMs to create agentic workflows and innovate automated troubleshooting and remediation processes.
- Collaborate with CREs and SREs during P1/P2 incidents to investigate backend infrastructure and security policies.
- Develop troubleshooting playbooks and deliver advanced technical training on Prisma AIRS and Cloud NGFW architecture.
- Participate in new product roadmap discussions and engage with Engineering on Product improvements and roadmap to influence Product Supportability.
Requirements
- MS in a relevant field
- BS with at least 14 years of experience
- Nice to have: state-of-the-art AI models such as Claude and ChatGPT
- Nice to have: Linux shells
- Nice to have: sockets