Provide technical support and account management for Plume’s Enterprise customers, coordinating cross‑functional teams and driving feature design and implementation.
Responsibilities
Work closely with Service Providers, Enterprise customers and their product technical teams to develop a good understanding of the technical issues and to coordinate the resolution within Plume.
Act as technical liaison between Plume technical teams and other vendors of Customers such as ODM’s, chipset vendors and 3rd party software providers.
Identify Platform API product enhancement opportunities based on support trends.
Provide technical post‑sales support and guidance for Platform API users.
Answer set‑up related and how‑to questions for Platform API users.
Requirements
BS degree in Computer Science or related technical field or equivalent practical experience.
Senior Network Engineer responsible for operating and evolving remote access VPN, firewalls, NAC, and micro‑segmentation infrastructure across campus and data center environments.
Responsibilities
Manage and operate a large‑scale remote access VPN environment for a distributed workforce.
Administer on‑premises firewalls (Fortinet and Palo Alto) across campus and data center locations, including policy management and rule lifecycle.
Administer Cisco ISE.
Deploy and manage Guardicore micro‑segmentation to enforce workload‑level security policies in the data center.
Operate Zscaler (ZIA, ZPA) for secure internet access and zero‑trust private application connectivity.
Requirements
Nice to have: network automation
Nice to have: Python
Nice to have: Ansible
Nice to have: vendor APIs
Nice to have: zero‑trust network access principles
Provide Tier 3 technical support for escalations, manage support cases, perform root cause analysis, collaborate with engineering, develop documentation, and train frontline teams.
Responsibilities
Provide Tier 3 technical support for escalations
Deliver expert guidance on configurations, troubleshooting, and best practices
Manage the entire lifecycle of support cases
Perform in-depth fault isolation and root cause analysis
Proactively collaborate with engineering and product teams
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related technical field
Nice to have: Windows
Nice to have: Linux
Nice to have: macOS
Nice to have: competitor products from Cisco, Checkpoint, Juniper, Fortinet
The Network Engineer is responsible for designing, implementing, and maintaining network environments for a large cable and telecommunications operator, focusing on routing, switching, security, and performance optimization.
Responsibilities
establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards
design and implement new solutions and improve resilience of the current environment
maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
undertake data network fault investigations in local and wide area environments using information from multiple sources
secure network systems by establishing and enforcing policies, and defining and monitoring access
Lead enterprise network operations and engineering for global SD‑WAN and data center infrastructure, coordinating incident response, vendor management, and regional project execution.
Responsibilities
Support global SD‑WAN and data center network operations
Troubleshoot LAN, WAN, and security layers
Lead technical discussions with vendors and stakeholders
Participate in P1/P2 follow‑the‑sun support
Create and maintain SOPs, runbooks, KB articles and architecture documentation
Requirements
Nice to have: Palo Alto certifications (PCNSE, Prisma SD‑WAN)
Nice to have: Fortinet certifications (NSE 4 or higher / FCP / FCSS)
Nice to have: Cisco certification (CCNP Enterprise)
Define activities and projects supporting continuous improvement of ELEKS Security Operations Center, addressing the IS gaps identified and enhancing ELEKS security overall
Evaluate new technologies and processes that enhance security capabilities. Design, architect, test, analyze, evaluate and implement new security systems and processes
Perform program and project management activities to ensure successful execution of ISMS projects assigned
Coordinate the development and review of ISMS policies relevant to SOC activities and other supporting documents, such as Hardening Baselines, IS standards/procedures
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