- Bengaluru, Karnataka, India
- On-site
- Full-time · Associate
Monitor the ticketing portal, manage SLAs, generate reports, and provide administrative and helpdesk support.
Responsibilities
- Monitor the ticketing portal and assign tickets to the appropriate team members based on expertise and workload
- Ensure the tickets are categorized correctly for streamlined resolution
- Update ticket details if necessary to reflect accurate information
- Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time and GCal invites
- Keep tabs on feedback to ensure the closure of the task
Skills
Benefits
- 48 Scheduled Weekly Hours