This position is responsible for meeting casino and patron cash needs and promoting the company’s customer loyalty program.
Greets and welcomes customers, with a smile, as a company representative.
Serves as Caesars Rewards and customer service Role Model for other team members.
Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs.
Effectively and enthusiastically communicates the benefits of the tiered card program and provides players with a compelling reason to consolidate play.
Cross-sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).
Ensures each customer interaction results in increased customer confidence in Caesars Rewards.
Resolves customer issues according to the Spotlight on Success model using Service Recovery tools.
Follows all company policies and procedures, as well as federal and state law.
Responsible for ensuring customer data integrity.
Responsible for achieving excellent service scores, constantly raising the bar of service delivery.
Creates and maintains customer accounts using Harrah’s computer systems.
Maintains and is held accountable for all funds entrusted to him/her on a shift basis.
Provides prompt, friendly, and courteous service to all guests, both external and internal utilizing the Spotlight on Service skills while building great relationships and delighting the guests.
Conducts coin, chip, and coupon transactions for guests and team members.
Acts as a source of information for guests or refers guests to the appropriate staff or facility.
Understands various gaming regulations and passes quarterly exams.
Redeems various marketing promotion coupons.
Distributes cash to other departments, cashiers and the bank.
Distributes chips to gaming areas
Verifies revenue drops from the Count Room and accepts them into Cashier inventory
Verifies and reconciles Cashier end of shift paperwork, cash, chips
Cashes personal and obtains cash advances on credit cards for patrons.
Processes casino credit applications
High school degree or equivalent with previous demonstrated success in a money handling position
Previous customer service or retail experience required.
Team player with excellent guest relations skills, verbal communication skills, and a strong commitment to success
Strong math skills with the ability to add, subtract, multiply and divide
Excellent computer skills with the ability to enter, retrieve and interpret information from a computer
Ability to maintain composure and excellent guest relations under all circumstances.
Ability to memorize data concerning various events, promotions and services.
Strong interpersonal and teamwork skills.
Must be able to qualify for, obtain, and maintain a Gaming License from the State of Nevada Gaming Control Board
Ability to maintain neat and orderly records and work
Ability to write numbers and letters legibly
Ability to count currency, coins, and chips of various denominations individually stacked or racked racks.
Ability to pass quarterly exams on gaming regulations Ability to work in a “smoke filled” environment.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures
ADDITIONAL REQUIREMENTS
Have good close and medium distance vision
Manual dexterity skills including handling currency, coin, keys, chips and buttons
Ability to differentiate between various colors of chips and coin wrappers
Ability to push/pull up to 100 pounds and lift/carry 40 pounds
Ability to lift full silver racks off a 4’ counter
Capable of standing for long periods of time and walking, stooping, talking, hearing and reaching at least 2’ across the counter
Ability to stand for long periods of time
Mobility to move about the casino and work area
Ability to reach, grasp, bend, squat, push-pull
Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.
Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.
Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.
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