Participates in the design, development, and implementation of systems engineering activities, including operating system technical support, systems programming, and data center capabilities.
Responsible for components of complex engineering and analytical tasks and activities.
Assists in establishing input/output processes and working parameters for hardware compatibility and coordinating subsystem design and integration of the total system.
Serves as a highly proficient technical resource, providing technical knowledge and capabilities as a team member and individual contributor.
As part of Bell's AIOps program, AIOps Support Engineers perform hands-on, manual triage of alarms and monitoring alerts across a large and diverse application portfolio.
Responsibilities
Perform manual Tier 1 triage: monitor, detect, classify, and route incidents based on alarm and alert signals from a range of source applications.
Work across a diverse tool set: interpret alerts from multiple log aggregation and observability platforms Dynatrace, New Relic, ManageEngine, Glass box, and others and translate them into consistent, actionable incident data.
Support standardized, real-time telemetry help build and maintain a clean Open Tele-based data backbone, ensuring alarm and alert data is standardized, timely, and reliable.
Move from reactive to proactive: contribute to the shift from reactive incident response toward proactive issue prevention by flagging patterns, gaps, and data-quality issues in monitoring coverage.
Understand a complex app ecosystem: learn and track the technology stack, architecture disposition (Invest, Tolerate, Retire, Migrate), and ownership of each supported application.