Governance knowledge jobs

Claims Operations Team Leader

Mercer · Posted Nov 11, 2026

Singapore, Singapore
Hybrid
Full-time · Manager

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Lead, coach, mentor, and develop a team of claims professionals across a portfolio of general insurance claims for large and multinational clients in Singapore, overseeing regional and global claims transactions.

Responsibilities

Lead, coach, mentor, and develop claims professionals
Set individual and team targets based on capability, claims inflow, portfolio complexity, utilization, and departmental needs
Oversee operational matters of the offshore COE team supporting claims administration, management, data integrity and reporting
Act as the primary escalation points for all regional and global claims
Allocate and prioritize workloads to meet deadlines, client commitments, and operational deliverables

Requirements

Nice to have: Property damage claims
Nice to have: Business interruption claims
Nice to have: Liability claims
Nice to have: Product recall claims
Nice to have: Construction claims

Skills

Claims policies knowledge Claims coverage knowledge Claims procedures knowledge Governance knowledge

SME Task Creator – Legal, Compliance and Governance

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Responsibilities

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Skills

Claims Operations Team Leader

Responsibilities

Requirements

Skills

Benefits