Own the full support lifecycle for fielded systems of the Mission Support Operation Center (MSOC), ensuring product and customer support around the globe, including 24/7 on-call rotation.
Locations (6)
El Segundo, California, United States
Los Angeles, California, United States
Washington, District of Columbia, United States
San Francisco, California, United States
San Diego, California, United States
London, England, United Kingdom
Compensation
Salary Range: $118,000 - $181,000
Responsibilities
Serve as a first responder on a 24/7 on-call rotation: receive, triage, diagnose, and resolve incidents from customers and deployed CHAOS teams, spanning software, networking, and hardware, escalating to Engineering with complete diagnostic context when a fix is beyond MSOC's reach.
Monitor real-time health, status, and telemetry of fielded systems worldwide; detect and resolve degradation proactively, and own the uptime and response-time metrics that define fleet reliability.
Perform remote diagnostics on systems deployed worldwide (SSH, log analysis, telemetry review, guided customer troubleshooting), and deploy on-site when remote resolution isn't possible.
Drive root cause corrective action (RCCA) across Mission, Engineering, and Manufacturing: lead investigations, run blameless post-incident reviews, and verify fixes before closing the loop.
Maintain fluency in each supported customer's mission: operating locations, configurations, and threat sets.
Providing technology support and customer service in the repair and maintenance of computer hardware, software, peripherals and other technology equipment.
Responsibilities
Receive and respond to incoming work tickets, calls, and email regarding computers hardware or software problems
Assist in the coordination of departmental projects, such as the Computer Replacement Program (CRP), to include completing assigned tasks and communicating with clientele
Document instances of hardware failure, repair, installation or removal
Serve as liaison to hardware and software vendors to install, configure, test, maintain, monitor and troubleshoot hardware and software
Install, configure, test, maintain, monitor and troubleshoot workstation hardware and software and recommend parts and equipment to purchase
Entry-level Data Center Operations Technician to apply technical skills in a fast-paced and complex environment, supporting core physical computational and cloud resources for next-generation AI.
Compensation
$50,000—$60,000 USD
Responsibilities
Unpack servers and parts, rack and stack equipment
Install and/or replace system components
Read elevation plans and implement assembly and installations accordingly and exactly
Install and maintain various networking technologies and fabrics
Troubleshoot and work with subject matter experts to resolve problems
The Manufacturing Test Technician 3 - Lead (S3L) is responsible for supporting production testing, failure analysis, repair activities, and issue resolution to ensure product quality targets and on-time customer delivery are achieved.
Compensation
The typical base salary for this position is expected to be around $23.50/hr.
Responsibilities
Configure and prepare systems for production testing and validation activities
Set up systems in test environments and ensure proper test readiness
Perform system updates, configuration verification, and validation procedures
Execute system test scripts and standardized manufacturing test processes
Perform system diagnostics, failure analysis, and repair activities
Requirements
Associate degree in Information Technology or related technical discipline
Certification from a technical school with equivalent work experience
Troubleshoot and repair technical problems or issues related to computer hardware and peripheral equipment. Respond to program error messages by finding and correcting problems or terminating the program. Provide technical guidance and recommendations to resolve business problems.
Responsibilities
Troubleshoot and repair technical problems or issues related to computer hardware and peripheral equipment
Respond to program error messages by finding and correcting problems or terminating the program
Provide technical guidance and recommendations to resolve business problems
Refer major hardware/software problems or defective products to vendors or technicians for service
Enter commands and activate controls on computer and peripheral equipment
Provide onsite hardware and software support for HP printers, PCs, and networking products to customers in the Greater Ottawa Area.
Compensation
The on-target earnings (OTE) range for this role is $55,650 to $60,000 CAD annually.
Responsibilities
Primary contact for all customer related service issues
Interact with customers to ensure high satisfaction
Establish professional business relationships
Provide information to HP systems
Achieve productivity and quality goals
Requirements
Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience
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