Provide fast, professional, and empathetic customer support across phone, email, live chat, and ticketing systems for U.S. clients during business hours.
Responsibilities
Respond to inbound customer inquiries via phone, email, live chat, and support tickets
Troubleshoot common issues and escalate complex cases
Manage support requests using Zendesk, Freshdesk, Help Scout, and Salesforce Service Cloud
Actively manages a book of business to minimize churn and drive healthy growth by driving business value
Acts as a trusted advisor to assigned accounts, ensuring customers’ business processes and needs are fully met by the Tenna platform
Regularly consults with assigned customers to uncover potential unmet needs and proactively identifies unsaid ways the Tenna platform can better serve their customers
Helps customers drive product adoption, moving them along the maturity curve, and deriving value from our solution
Provides strategic and exceptional customer support to all assigned accounts
Requirements
Bachelor’s degree
Nice to have: construction technology
Nice to have: construction industry
Nice to have: technical production-driven environment
E-Commerce Customer Service Coordinator ved Sports Connection | SKECHERS
A coordinating role for the Nordic customer service team consisting of 3 employees, combining planning and coordination with daily customer service operations across Denmark, Sweden, Norway, and Finland.
Responsibilities
Coordination and resource management: Planning weekly tasks in collaboration with the customer service team
Delegating tasks, prioritizing inquiries, and ensuring optimal staffing across Nordic markets
Onboarding, training, and follow-up of new and existing employees
Following up on service goals and KPIs (e.g., response times, resolution rate, customer satisfaction)
Customer service via phone, providing professional advice and support
Requirements
Nice to have: Knowledge of other Scandinavian languages
As a Reservation Agent, you’ll help create memorable winery experiences by serving as a knowledgeable and welcoming resource for consumers across our brands and locations.
Compensation
$29.23 - $39.42
Responsibilities
Assist guests with reservations, experiences, events, itineraries, wine purchases, and fulfillment questions through phone, email, websites, Tock, and other approved platforms
Collaborate closely with Consumer Experience, Member Services, Events, Private Client Sales, and winery teams to ensure accurate, timely information and a consistent experience
Support direct-to-consumer operations by maintaining accurate customer and reservation information, assisting with orders and shipment questions, and coordinating events and winery activities
Stay current on winery offerings, wine club programs, systems, processes, and shipping requirements to identify opportunities to deliver exceptional service
Travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events up to 5% of the time
Requirements
Associate's degree plus 2 years of hospitality, call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience
High school diploma or State-issued equivalency certificate plus 4 years of hospitality, call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience
Customer Account ManagerTenna · Remote, US+1 more
Reservation AgentE. & J. Gallo Winery · Saint Helena, US