As a key member of our front office team, you'll assist guests from check-in to check-out, while also helping coordinate services across departments to ensure top-notch hospitality.
Responsibilities
Greeting guests warmly and handling check-ins and check-outs smoothly
Answering phones, managing guest inquiries, and resolving issues promptly
Processing reservations, cancellations, and modifications via phone, in person, and through our hotel system
Communicating guest needs with housekeeping, maintenance, and other departments
Handling payments, balancing cash drawers, and processing transactions accurately
As a Front Desk Agent / Night Auditor, you will primarily work day shifts, with some overnight shifts included. You’ll provide warm, professional guest service while ensuring accurate financial reconciliation during night audit shifts.
Responsibilities
Welcome guests with a friendly, professional attitude
Perform check‑ins and check‑outs; issue room keys and explain hotel amenities
Manage reservations (phone, online, and walk‑in)
Provide concierge services, recommend local attractions, and arrange bookings
Process payments, cash/credit transactions, and guest folios
Oversee daily operations of valet parking, self-parking, bell, door, and transportation services, ensuring exceptional guest experiences and efficient service delivery.
Compensation
The pay range for this role is:
$46,000.00 - $63,200.00
Responsibilities
Establish and maintain departmental rules and procedures for all Bell and door and Valet Parking staff.
Manage all personnel functions including but not limited to interviewing, hiring, termination, payroll and recruitment.
Oversee departmental operations, maintain high level of service expected by Hotel Management, implement and maintain training of new personnel and developmental training of all staff.
Direct and motivate all Bell and Door and Valet Parking staff.
Ensure high productivity of all employees developing effective scheduling and staffing levels.
Requirements
High school diploma or GED
Nice to have: prior hotel/casino supervisory experience
Nice to have: prior front services or related experience in major hotel/casino operations
Front Desk Agent - Best Western ValemountVantage Hotels · Valemount, Canada