Support Desk Specialist
scalableos · Posted Nov 4, 2026
- Remote, Philippines
- Remote
- Full-time · Mid
- 2+ years
Advanced remote technical support and IT solutions role focusing on Microsoft 365, virtualization, and infrastructure within an MSP.
Compensation
Should be willing to accept a long-term work-from-home arrangement.
Responsibilities
- Provide advanced remote technical support and help desk services to clients while meeting established service level agreements (SLAs).
- Serve as an escalation point for complex technical issues and assist Service Desk team members.
- Troubleshoot and support Microsoft 365 environments, including Exchange Online, Teams, Intune, Autopilot.
- Support virtualization platforms including Hyper-V, VMware, VDI environments, and remote desktop technologies.
- Diagnose and resolve backend application server issues, authentication problems, and infrastructure-related incidents.
Requirements
- Bachelor’s degree in information technology, Computer Science, or a related field
- Nice to have: Azure administration
- Nice to have: VMware
- Nice to have: VDI
- Nice to have: AD Connect