- Las Vegas, Nevada, United States
- Full-time · Associate
- $92K–$114K per year
- 2+ years
A critical role that supports Identity Management across the company, supporting identity and operations, processing requests for access, resolving issues with the IAM system, and supporting outages and team rotation.
Compensation
The anticipated pay range/scale for this position is $91,597.00 to $114,496.00. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.
Responsibilities
- Maintains and monitors support queues and service level agreements.
- Supports other parts of IT in application related requests.
- Investigates, triages, and troubleshoots escalated issues and system outages.
- Performs root cause analysis and exercises appropriate problem management strategies.
- Facilitates change management processes, including the development of test scripts, communication plans, implementation plans, and rollback plans.
Requirements
- High School Diploma
- GED
- Bachelor's Degree in Business Management
- Business Administration
- Computer Science