Serves as expert/lead team member in communicating with patients, families, physicians, quality review, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts.
- Performs daily quality audits on team of registration coordinators to ensure all duties are performed correctly.
- Orients new employees and acts as resource for staff to resolve/handle difficult situations or answer questions.
- Partners with key stakeholders and leaders for positive patient flow and responds to issues that may arise related to safety, security, and disaster management.
- May conduct performance evaluation of staff, provide input into hiring and disciplinary actions, and may act as supervisor as required or upon absence of supervisor.
- Interviews patients and families to obtain complete and accurate demographic and financial information.
- High school diploma or equivalent
- Nice to have: Bachelor's degree
- Nice to have: Certified Patient Account Representative (CPAR)
- Nice to have: Certified Healthcare Access Associate (CHAA)