- Remote, United States
- Remote
- Full-time
- $104K–$130K per year
- 3+ years
Provide first line phone/email consultation to independently debug complex security/network problems, partner with engineering, document incident resolutions, develop training programs, mentor peers, and contribute to product direction.
Compensation
$104,000—$130,000 USD
Responsibilities
- Provide first line phone/email consultation to independently debug complex security/network problems
- Partner with Engineering and assist customers with testing or troubleshooting
- Document detailed entries for incident resolutions in the technical support database
- Help develop ongoing training programs for the department and mentor other engineers
- Understand product direction and customer use cases to provide input on product and code changes
Requirements
- Nice to have: AI technologies
- Nice to have: SWG
- Nice to have: Sandboxing
- Nice to have: PAC files
- Nice to have: API