Technical Support Engineer II, ShareFile
Progress · Posted Nov 4, 2026
- Belen, Alajuela, Costa Rica
- Hybrid
- Full-time · Mid
This is a hybrid role splitting your time between your home office and our Belen CR location.
Compensation
Competitive salary, bonus or commission (according to your position), and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
Responsibilities
- Handles technical issues in assigned products of low to moderate complexity
- Maintains confidentiality while engaging courteously and calmly with customers and peers
- Maintains complete and accurate log of customer interactions and technical detail
- Investigates customer environment, customer logs and/or code, identifies bugs, proposes workarounds and working solutions and creates feature requests
- Manages difficult communication with customers in an effective and professional manner
Requirements
- Bachelor’s degree in Computer Science
- Master’s degree in Computer Science