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1–2 jobs· newest first

Senior Software Service Manager
Kainos · Remote, United Kingdom
Remote · Full-time · Senior
Senior Software Service Manager
Kainos · Remote, United Kingdom
Remote · Full-time · Senior

+10K new in the last hour

Senior Software Service Manager

Kainos · Posted Nov 6, 2026

Remote, United Kingdom
Remote
Full-time · Senior

Apply with RefersoAI

Senior Software Service Manager overseeing service delivery, client relationships, and business development within Kainos' managed services practice.

Responsibilities

Oversee multi-disciplined service team
Ensure service availability, reliability, and performance
Manage financial aspects of projects
Escalate incidents and manage risks
Lead client service review meetings

Skills

Service management ITIL foundation ServiceNow GDS standards ISO2000 UK public sector Client-supplier relationship management ITIL

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Senior Software Service Manager

Kainos · Posted Nov 6, 2026

Remote, United Kingdom
Remote
Full-time · Senior

Apply with Referso

Apply on careers page

AI

Apply on careers page

Lead and manage software support services, oversee service teams, drive client relationships and business development within Kainos.

Responsibilities

Oversee a multi-disciplined service team with a customer‑centric support approach across multiple locations
Ensure all service and support functions remain responsive to customer needs
Ensure regular reporting to clients and Kainos management; lead client service review meetings and internal support reviews
Evaluate factors and risks that impact services, operational processes, resources, and strategic direction
Manage the financial aspects of projects including forecasting, reporting, and invoicing

Requirements

Nice to have: intermediary level accreditation in ITIL

Skills

ITIL foundation ServiceNow GDS standards ISO2000 service management client‑supplier relationship management knowledge of at least one industry vertical (Financial Services, Health, Government)broader technology experience software engineering practices

See full job description