The IT Support Engineer provides L1 technical support for end-users, troubleshooting hardware and software issues, and managing remote desktop environments and O365 applications.
Responsibilities
Be the first point of contact for all IT queries
Troubleshoot system and network problems and diagnose hardware/software faults
Set up new computer applications
Respond to service incidents within times specified in Service Level Agreement (SLA)
Provide technical support on O365 based applications and Portal administration
Requirements
Bachelor’s degree in computer sciences, Technology, or equivalent
Support the IT department's Desktop Support team by diagnosing and resolving software and hardware incidents, installing and configuring equipment, and maintaining customer service standards.
Compensation
The pay range for this position is $18.00 - $23.00/hr.
Responsibilities
Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
Swap out laptops/desktops and deploy Windows 10/11
Re-image Windows 11 onto machines from Windows 10
Assist users with logged IT related incidents
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes
Support the IT department's Desktop Support team by diagnosing and resolving software and hardware incidents, deploying and configuring Windows systems, and maintaining customer service.
Compensation
The pay range for this position is $20.00 - $25.00/hr.
Responsibilities
Diagnose and resolve software and hardware incidents
Swap out laptops/desktops and deploy Windows 10/11
Desktop Support IT TechnicianTEKsystems · Port Huron, US