- Mississauga, Ontario, Canada
- 2+ years
Responsible for developing customer relationships that promote retention and loyalty, ensuring customer satisfaction and driving growth within the assigned portfolio.
Responsibilities
- Ensure high levels of customer satisfaction and retention
- Act as primary contact for customer stakeholders
- Maintain awareness of service management performance
- Act as escalation point for major incidents
- Manage risk to ensure retention and growth
Requirements
- Bachelor’s degree or equivalent combination of relevant education and experience
- Nice to have: Managed Service Provider experience