Design, implement, and govern end-to-end Application Maintenance & Support (AMS) solutions to ensure application stability, reliability, performance, and operational excellence.
Locations (4)
Bengaluru, Karnataka, India
Hyderabad, Telangana, India
Gurgaon, India
Mumbai, Maharashtra, India
Responsibilities
Design, implement, and govern end-to-end AMS solutions
Architect L1, L2, and L3 support operating models for enterprise applications
Define and implement SLA/KPI frameworks, governance structures, operational processes, and support procedures
Principal Engineer & Support Manager, DD&T Laboratory Systems (LabWare & MODA)
The Principal Engineer & Support Manager is responsible for the strategic leadership, technical stewardship, operational excellence, and continuous improvement of Takeda's LabWare LIMS and MODA platform and associated laboratory informatics ecosystem.
Compensation
Competitive Salary + Performance Annual Bonus
Responsibilities
Serve as the principal technical authority for the LabWare LIMS and MODA platform
Define and maintain the LabWare and MODA technology roadmap aligned with DD&T and business objectives
Lead solution architecture, platform modernization, and integration strategy
Own the overall health, performance, scalability, and reliability of the LabWare ecosystem
Lead global support operations for LabWare and MODA systems
Provide technical leadership for the operational support, maintenance and continual improvement of Heathrow Airport's critical communications infrastructure.
Responsibilities
Provide senior technical leadership for Heathrow's mission-critical Radio & Cellular infrastructure
Lead the investigation and resolution of complex technical incidents
Coordinate technical recovery activities during major incidents
Mentor and coach engineers
Support the operational acceptance of new technologies and services
Coordinate day-to-day service activities for managed security services, monitor ServiceNow queues, maintain records, prepare reports, and support governance.
Responsibilities
Coordinate day to day service activities across an assigned portfolio of smaller managed security services accounts
Monitor ServiceNow queues to ensure incidents, requests, changes and problems are assigned appropriately
Identify aged, unassigned or stalled tickets and follow up with relevant technical teams
Monitor service level agreements and internal operational level agreements
Track recurring operational obligations and deliverables
Senior Specialist/Engineer Service OperationsSITA Switzerland Sarl · London, United Kingdom