Lead the Accessible Technology Services unit, translating federal accessibility obligations into institutional strategy, procurement practices, and service delivery for the University of Washington.
Compensation
Pay Range Minimum: $126,924.00 annual
Pay Range Maximum: $220,008.00 annual
Responsibilities
Develop and execute multi-year strategic and operational plans for digital accessibility
Lead cross-functional teams and manage complex accessibility, compliance, and technology service programs
Engage vendors and represent the university in external accessibility initiatives
Facilitate program and decision making across organizational silos
Ensure compliance with ADA, Section 508, WCAG, and university policies
Requirements
Bachelor's degree in Business Administration, Information Science, Computer Science, or related field
Nice to have: Experience in digital accessibility
Nice to have: Experience in vendor relationship management
Nice to have: Experience in higher education institutions
Nice to have: Knowledge of compliance and reporting requirements related to digital accessibility programs
Technical Specialist supporting ITSM processes and public sector clients in Germany, handling first and second level support, knowledge base maintenance, reporting, and process improvement.
Locations (2)
Berlin, Germany
Germany
Responsibilities
Resolve first level support tickets and document solutions
Handle second level incidents and escalations
Maintain and update knowledge base
Create monthly reports on ticket volumes
Participate in continuous process improvement
Requirements
Bachelor's in Computer Science or Business Informatics
Service Manager responsible for managing relationships with existing financial sector clients, overseeing IT/ERP operations, and leading projects and transitions within service management.
Responsibilities
Analyze and advise on IT requirements and business processes
Build and maintain long‑term client relationships focused on IT management
Oversee the full technical and commercial managed service lifecycle
Recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs
Manage the customer mailboxes and ensure timely logging of emails in ITSM Tool
Accurately log all relevant incident/service request and request for change details in accordance with service specific documented procedures
Allocate categorisation and prioritisation levels in accordance with customer contractual requirements
Provide first line investigation and diagnosis where applicable ensuring that IT issues & faults reported to the appropriate teams and are resolved in the shortest possible time, meeting the organisations service level targets
Company Description
We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring partner for various industries. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.
Job Description
To be successful in this role, we're seeking the following:
Required Qualifications:
5+ years ServiceNow development
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
JavaScript proficiency
Knowledge of ITIL • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles
Preferred Qualifications:
7+ years working on the ServiceNow platform
ServiceNow Accreditations in all product lines
ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
Proven experience in one additional product line outside of ITSM
Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
Experience implementing systems using the Agile/Scrum (ITBM) methodology
Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
Regards,
Mohammed ilyas,
PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com
Additional Information
All your information will be kept confidential according to EEO guidelines.
Technical Specialist]init[ AG für digitale Kommunikation · Köln, Germany+1 more