Service Delivery Lead - Workplace Productivity
Coles Supermarkets Australia Pty · Posted Oct 7, 2026
- Melbourne, Victoria, Australia
- Hybrid
- Full-time
Responsibilities
- Own platform administration, configuration standards, guardrails, service models and lifecycle plans across Atlassian and enterprise AI services.
- Lead complex platform incidents, root-cause investigations and technical escalations, driving problem remediation to improve service reliability.
- Oversee platform integrations, automation, maintenance, upgrades and releases, ensuring production changes are controlled and supportable.
- Embed security, identity and access, privacy, data protection and Responsible AI controls into platform configuration and operational processes, partnering with relevant stakeholders.
- Maintain platform roadmaps and prioritise service improvements, assessing new capabilities against operational needs, business value, risk and supportability.
Requirements
- Tertiary qualification in IT, Engineering or a related discipline