Provide L1/L2 functional support for SAP MM procurement, inventory, material movements, receiving, shipping, master data and related sales or outbound processes.
Compensation
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
Responsibilities
Provide L1/L2 production support within an enterprise SAP AMS environment
Manage assigned incidents, service requests, problems and operational tasks through resolution or structured escalation
Work with ITSM tools such as ServiceNow for ticket updates, assignment, tracking and closure
Provide clear, concise, complete and timely communication to business users and technical stakeholders
Participate in shift handovers, operational reviews, CAB activities and major-incident calls, as applicable
The Operational Service Excellence Manager will define and improve the processes, standards and ways of working used across Radiant’s Service Management, Infrastructure Operations and Data Centre Operations teams. This is a hands-on role focused on building structure from the ground up.
Responsibilities
Define consistent approach to incident, major incident, change, problem, and request management
Establish clear roles, escalation paths, customer communications and post-incident reviews
Define the service management onboarding process for new customers including runbooks, escalation matrices, contacts, service readiness checks, and go-live requirements
Create standard operating procedures and runbooks for Data Centre Operations, Infrastructure Operations, SRE, hardware installation, fault handling, RMA, and decommissioning
Define clear handoffs between L1, L2 and L3 teams, and between onsite and remote operations
The GCS Service Desk Representative serves as a primary point of contact for customers requiring service, supply, and technical assistance, evaluating customer needs and resolving first-level technical concerns across print, device, and connectivity environments.
Responsibilities
Triage inbound customer interactions including service requests, supply orders, and general inquiries through various support channels.
Apply active listening techniques to accurately understand and assess customer concerns.
Verify customer information, device details, entitlement status, and service eligibility.
Assess service and supply requests for applicable customer charges and facilitate payment collection.
Document reported symptoms, troubleshooting steps, technical findings, and resolutions within the ITSM platform.
Vendor governance and service management position focused on MSP/vendor performance oversight, contract governance, service delivery management, risk and compliance management, operational health reporting, and business-to-vendor coordination.
Compensation
Pay Rate: $16.00–$41.23 / Hour (USD)
Responsibilities
Develop and implement IT outsourcing policies, standards, and procedures aligned with IT strategy.
Administer contracts for outsourced services in partnership with Procurement and Legal.
Analyze and report on vendor performance.
Manage vendor relationships and ensure vendors meet business and contractual requirements.
Oversee service delivery governance and contract compliance.
Requirements
High School Diploma or equivalent
Bachelor's Degree in Business, Management, Engineering, or related field
Providing technical support across desktop, mobile, networking, and other IT infrastructure systems for customer sites, predominantly in the Northampton area.
Locations (2)
London, England, United Kingdom
Northampton, Northamptonshire, United Kingdom
Responsibilities
Provide technical support to customers and their end-users
Act as a technical escalation route to the 1st line Service Desk
Logging incidents, service requests, changes and problem tickets in the support platform
Troubleshooting and resolve tickets whilst liaising with users until resolution
Creating / updating training materials, runbooks and knowledge base articles
Palo Alto, New York, San Francisco: $208,250 - $281,750 per year.
Austin, Boston, Boulder, Century City, Delaware, Los Angeles, Salt Lake City, San Diego, Seattle, Washington, D.C., and all other locations: $187,850 - $254,150 per year.
Responsibilities
Own day to day performance of the outsourced Service Desk
Directly manage deskside support technicians across the firm's 17 offices
Standardize support processes, ticket handling, and escalation paths
Use ticket data, reporting, and analytics to identify trends
Serve as the executive escalation point for support issues
Requirements
Bachelor’s degree in information technology, business administration, or a related field
Nice to have: Experience in a law firm or professional services environment
Nice to have: Familiarity with legal industry applications
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