This role is an Engineer in the Global Voice Services function responsible for executing technical design, daily monitoring of telephony systems, and L1 troubleshooting. The position designs, develops, integrates, tests, deploys, and supports solutions across IVR, IVA, and contact center platforms.
- Design and configure IVR call flows, menus, prompts, routing logic, queue treatments, business-hours rules, and transfer paths across contact center platforms.
- Design, develop, and maintain IVA applications using natural language processing, conversational AI and automation technologies.
- Translate business and operational use cases into customer-focused call flows, intents, entities, dialogue paths, exception handling, and escalation journeys.
- Create and maintain solution designs, call-flow diagrams, conversation designs, and support technical documentation.
- Integrate IVR and IVA solutions with APIs, CRM platforms, telephony services, databases, authentication services, and other enterprise or third-party systems.
- Any Graduation
- Nice to have: Machine learning
- Nice to have: Deep learning
- Nice to have: Conversational analytics
Leg. Veterinär med fokus på internmedicin till nya djursjukhuset i KalmarAniCura Sverige · Kalmar, Sweden