Identity Provisioning jobs

Senior IT Help Desk Technician

Epiphany Business Services, LLC · Posted Nov 9, 2026

Austin, Texas, United States
Full-time · Senior
3–5 years

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Provide responsive, customer-focused technical support to Epiphany employees across the organization, primarily at the Austin headquarters and remotely to clinics nationwide.

Responsibilities

Take ownership of escalated Windows, device, application, connectivity, printing and user-access issues through resolution.
Coach and support junior technicians, help onboard new teammates and build clear troubleshooting guides and SOPs.
Handle approved onboarding/offboarding, account and access administration, equipment deployment and asset lifecycle tasks.
Support Google Workspace, RingCentral and other workplace tools within established procedures and access controls.
Provide responsive onsite support at Austin headquarters and remote support to employees at clinics nationwide.

Requirements

Associate degree in Information Technology, Computer Science, or related field
Nice to have: Healthcare IT experience
Nice to have: CompTIA A+
Nice to have: CompTIA Network+
Nice to have: Microsoft certifications

Skills

Windows DNS DHCP TCP/IP

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Senior IT Help Desk Technician

Responsibilities

Requirements

Skills

Benefits