Lead a multidisciplinary regional service delivery team to deliver workplace technology services across Western Canada, driving service excellence, automation, and employee experience.
Compensation
Salary range (but not limited to):
128,300 - 156,800
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
15%
Share plan & other savings: up to 12% of salary or even more
Responsibilities
Lead, coach and inspire a multidisciplinary regional service delivery team responsible for onsite and remote technology support
Lead your team in understanding business needs, employee needs and service pain points, effectively translating them into impactful regional strategies and concrete improvement opportunities
Detail and execute the regional service roadmap with your team to improve workplace support, service request fulfilment, device lifecycle activities, collaboration technology and onsite technology readiness
Foster a “service ownership mindset” and elaborate data-driven strategies in close collaboration with teams in Service Desk, Workplace Technology, Cybersecurity, Network, Infrastructure, Asset Management and business operations
Build and foster alignment across regional stakeholders around service priorities, execution plans, operational standards and the delivery of a consistent employee experience across offices and remote locations
Requirements
Bachelor’s degree in Information Technology, Computer Science, business administration, service management or a related field, or any equivalent combination of education and experience
Support IT efficiency by designing, configuring, administering, maintaining and upgrading business solutions, networks, management systems, programs and database servers, while diagnosing complex issues and coordinating projects.
Compensation
Competitive salary and annual bonus
Responsibilities
Design, configure, administer, maintain and upgrade business solutions, computer networks, management systems, programs and database servers
Analyze and diagnose complex issues related to IT rollouts or upgrades
Respond to moderately and highly complex development and correction requests
Propose implementation plans and recommend solutions
Coordinate planning, design and execution of projects, initiatives and activities
The Operational Service Excellence Manager will define and improve the processes, standards and ways of working used across Radiant’s Service Management, Infrastructure Operations and Data Centre Operations teams. This is a hands-on role focused on building structure from the ground up.
Responsibilities
Define consistent approach to incident, major incident, change, problem, and request management
Establish clear roles, escalation paths, customer communications and post-incident reviews
Define the service management onboarding process for new customers including runbooks, escalation matrices, contacts, service readiness checks, and go-live requirements
Create standard operating procedures and runbooks for Data Centre Operations, Infrastructure Operations, SRE, hardware installation, fault handling, RMA, and decommissioning
Define clear handoffs between L1, L2 and L3 teams, and between onsite and remote operations
Lead Facilities Management and Administration operations across Egypt, ensuring reliable infrastructure, efficient workplace services, regulatory compliance, creating better employee experience and uninterrupted support for 24/7 business operations.
Locations (2)
Alexandria, Alexandria, Egypt
Cairo, Cairo, Egypt
Responsibilities
Oversee facilities, property, and critical infrastructure across all Egypt locations
Ensure reliability of HVAC, electrical, UPS, generators, BMS, and fire and life safety systems
Drive preventive maintenance, asset management, space optimization, and infrastructure projects
Ensure operational readiness, business continuity, and consistent service standards
Build and maintain strong relationships with Egyptian government authorities, governorates, municipalities, Civil Protection, auditors and regulatory agencies
Requirements
Bachelor's degree in Facilities Management, Business Administration, or a related discipline
Lead IT support, application development, and infrastructure operations for Peter Millar’s UK region, managing a small team and aligning UK technology with global standards set by US HQ teams.
Responsibilities
Lead all IT support, application development, and infrastructure activities for the UK
Run the UK IT function day-to-day while contributing to global projects and workstreams led by the US teams
Protect the team’s time and focus by filtering requests and keeping the team focused on the most critical IT/technology initiatives
Partner with US teams to adopt and follow established enterprise frameworks, standards, and governance
Directly manage, mentor, and motivate a small but growing team, reprioritizing workloads as needs shift
Lead Infrastructure Operations Engineer responsible for enabling, coordinating, and improving infrastructure capabilities to support AI-enabled use cases.
Compensation
$130,000 - $150,000 annual base salary depending on experience, qualifications, and geographic location
Responsibilities
Enable AI infrastructure and environments
Translate AI solution designs into infrastructure requirements
Coordinate infrastructure provisioning and changes with AWS managed services
Support operational readiness for AI solutions
Identify infrastructure dependencies and risks
Requirements
Bachelor’s degree in computer science, engineering, information technology, or related field
Lead the strategy, development, and management of the company’s real estate portfolio and physical infrastructure, overseeing site acquisition, leasing, engineering design, construction delivery, and facilities operations.
Responsibilities
Develop and execute the company’s real estate strategy aligned with long-term business growth and operational needs
Identify, evaluate, and secure new sites including lease negotiations, acquisitions, and renewals
Lead end-to-end construction and capital development projects from planning and design to execution and handover
Oversee architectural design, civil engineering, structural works, and MEP systems across all projects
Ensure projects are delivered on time, within budget, and according to engineering and safety standards
A leadership role focused on strategic planning, operational discipline, and business performance within the Infrastructure Planning and Sourcing organization.
Compensation
US: Hiring Range in USD from: $126,200 to $264,100 per annum. May be eligible for bonus, equity, and compensation deferral.
Responsibilities
Lead strategic and operational planning.
Drive annual planning, quarterly portfolio reviews, monthly business reviews, and organizational goal setting.
Establish business performance management through scorecards and executive reporting.
Lead cross-functional execution to improve alignment between infrastructure demand, supply availability, and sourcing strategies.
Partner on financial planning to strengthen forecasting and evaluate investment tradeoffs.
Requirements
Bachelor’s degree in business, engineering, supply chain, finance, or a related discipline
Oversees critical IT infrastructure initiatives supporting a major banking merger and acquisition, coordinating cross-functional teams and ensuring compliance with banking regulations.
Compensation
The pay range for this position is $45.00 - $70.00/hr.
Responsibilities
Lead planning and execution of technology integration projects
Develop and manage detailed project roadmaps, workstreams, dependencies, budgets, risks, and milestones
Coordinate cross-functional teams for infrastructure consolidation, application rationalization, and operational integration
Drive integration readiness activities through key milestones
Facilitate executive steering committee meetings and provide status updates
Enterprise leadership for facility infrastructure performance, driving standardization, operational excellence, risk reduction, and long-term capital stewardship.
Compensation
Pay range for this opportunity is $144,500.00 - $187,000.00. This position is eligible for bonus participation.
Responsibilities
Develops and executes the enterprise facilities asset management strategy for manufacturing, distribution, laboratory, administrative, and support facilities
Leads maintenance excellence programs, including preventive, predictive, and reliability-centered maintenance standards
Owns computerized maintenance management system governance, asset hierarchy standards, preventive maintenance master data, reporting requirements, work order processes, spare parts management, and maintenance technology optimization
Provides enterprise oversight for critical facility infrastructure including HVAC, cleanrooms, electrical distribution, emergency power, mechanical and plumbing systems, process utilities, fire and life safety systems, and building automation systems
Provides technical and operational support to site facilities and maintenance teams
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